Comments & complaints

Please do give us your feedback – it helps us to improve the services we provide. 

Comments

We are always interested to hear your thoughts and ideas on the facilities we offer at the practice.

Complaints

We take complaints very seriously.  We want to provide a good quality service and if things go wrong we need to know so that we can put them right.

Compliments

Tell us when you think we have done things well so we can pass on your praise to the individual responsible.

How to give us feedback

Please write or ask to speak to the Practice Manager – Anita Ladd.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.