- Clinics & Services
- Meet the staff
- Confidentiality & policies
- New patients
- Contact details/ getting here
Please do give us your feedback – it helps us to improve the services we provide.
We are always interested to hear your thoughts and ideas on the facilities we offer at the practice.
We take complaints very seriously. We want to provide a good quality service and if things go wrong we need to know so that we can put them right.
Tell us when you think we have done things well so we can pass on your praise to the individual responsible.
Please write or ask to speak to the Practice Manager – Jennie Hilliard.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.