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IMPORTANT NOTIFICATION FOR PATIENTS REGARDING CHANGES TO THE WAY WE MAKE YOUR APPOINTMENTS:
Following on from our last notification regarding the merge of School Hill Medical Practice with River Lodge Surgery and St Andrew’s Surgery; We have now formed a Primary Care Network and we are pooling our resources in an endeavour to continue to provide our patients with the best possible service.
As a result of this collaboration we are now able to offer much more flexibility and availability of appointments from Monday to Saturday for certain services provided by your Practice Nurse team at any of the three Lewes sites; Your usual surgery, St Andrew’s Surgery Southover Road BN7 1US or River Lodge Surgery Malling Street BN7 2RD. We also have a late surgery every Wednesday evening at one of the three sites for ear syringing and cervical smear tests. When you phone your surgery for an appointment the receptionist will let you know what is available and at which site so you may choose the most convenient.
In addition we will be running a pilot scheme called The Green Hub from Monday 2nd September 2019 based at River Lodge Surgery for patients who need contact with a GP on the same day that they phone for an appointment. Please note the receptionist will ask you for a brief explanation to ensure your call is dealt with by the most appropriate service. You may be signposted to the local pharmacy or our Practice Pharmacist for advice or The Minor Injuries Department at Lewes Victoria Hospital. Those patients allocated to the Green Hub will receive a telephone call from one of the triaging Doctors from any of the three Lewes surgeries. If that GP decides the patient needs to be seen they will make an appointment with a GP or our Paramedic at RIVER LODGE SURGERY.
This pilot does not affect patients requiring contact with their usual GP or a member of their team for ongoing or non-urgent conditions. Those appointments will continue to be made at School Hill Medical Practice.